We’ve been designing and selling bib shorts since 2014. Over the years, we’ve identified several key questions that our customers often ask us. We’ve listed them here for your convenience. If you don’t see your question below, don’t worry; simply email us at : firstname.lastname@example.org
All RedWhite’s products ship from our HQ in Singapore. As they do need to enter your country via local Customs, you may be charged custom fees and duties based on your country’s prevailing policies. Import tax & customs duties are not refundable unfortunately.
We do recommend you to check your country’s customs policy and rates before placing an order with us.
We will be shipping your order from our HQ in Singapore. All orders are checked for quality by one of RedWhite’s Co-Founders before being dispatched to you
We ship our bibshorts in a discreet white polymer mail bag. It certainly will not look like you’ve dropped a lot of moolah on some awesome kit. Just make sure you are the one to receive and open it ;).
Our Website has 3 layers of security for your peace of mind. The 1st layer of security is provided by the encrypted cloud platform on which we host our whole website on. The 2nd layer is provided by a private encryption certificate (SSL Certificate) that RedWhite has invested in. The 3rd layer is provided by the encrypted and secure payment gateway into which you’d input your credit / debit card details. This payment gateway is provided to us by Stripe. RedWhite Apparel will have no access to your credit / debit card details via this system; other than knowing what type of card was used (Master, VISA, Amex etc) and your full name + delivery address.
We ship our bibshorts for Free worldwide using DHL’s E-Commerce Service. DHL will provide end-to-end tracking of your parcel and will hand your package to your national postal service (Eg : Royal Mail, USPS, Japan Post etc) for delivery to your home. Your packages will have a tracking number by default and you may track it online or on your national postal service’s website.
Delivery times depend on where you live. Most customers receive their bibshorts in 10-14 working days. If your package is delayed, it’s likely due to customs clearance procedures which can be lengthy in some countries.
We do! We have affordable Express Shipping available on our Webstore for North America, Australia, New Zealand & to select parts of Asia. If you live in a country where we don’t happen to offer Express Shipping, do contact us at email@example.com. We’ll put together something for you.
Express Shipping is provided by Aramex.com and it should take 5-7 days for parcels to reach you.
No. We design all our garments from scratch. We started by selecting a suitable chamois and then we designed a bib short pattern that would accomodate that chamois well. We also built a tonne of prototypes using various fabrics and played with all the dimensions on every bib short size. It really was a tremendous undertaking but that helped our bib shorts win the Road.cc People’s Choice Award.
(We’re actually horrified you even asked us this! )
Our Bibshorts use a chamois that’s been manufacturing using a process called Thermic-Moulding. In this process, the various layers of foam that make up the chamois is placed into a mould and is heated up. The heat and pressure within the mould causes the foam layers to fuse together into 1 homogenous foam of various densities. The moulding process also causes the foam material to slightly harden.
Soaking your bibshorts overnight helps soften up and season the moulded foam, allowing it to quickly become comfortable. You may use your bibshort without an overnight soak, but you may experience some stiffness from the freshly baked chamois.
PS : Do remember to hang dry your bibshort after that initial soak 😉
Unfortunately no. We oddly get asked this a lot by the way!
Any tailor who has the ability to sew a flatlock stitch would be able to fix your RedWhite garment.
Shipping your torn garments to us, having us fix it and then shipping it back to you isn’t as environmentally friendly (jet fuel emissions) as sending it to your local tailor.