All orders ship worldwide using FedEx or DHL Express from RedWhite Apparel's warehouse in Singapore. This is a fast, reliable and tracked private courier service. Best of all, this is free.
Delivery Time : 8 Days or less (please note the Delivery Delay Clause below)
DHL Express and FedEx serve the vast majority of the world. If you happen to live in a country that is not served by FedEx or DHL, your order will be sent by an available alternative. This will include :
- United Parcel Service (UPS)
- SF Express (for Asian countries not served by FedEx, UPS or DHL Express)
If you live in Singapore where our warehouse is based, your order will be shipped using QExpress. Delivery will take 2 working days.
When your order is placed, it will be processed and handed over to the courier within 48 hours (weekends / holidays not included). All items in your order will be packed into a single package and sent to the given shipping address.
Items in an order can't be split up and shipped to different addresses or sent at different times.
If you wish to make changes to your order, please email us as quickly as possible to : email@example.com
Do note that changes to orders can't be done if an order has been processed by our warehouse and is scheduled to be collected and delivered by our couriers.
Please note that couriers do run 1-2 days slower at times, particularly during the holidays and during periods of peak demand. Couriers are short staffed during these periods, hence the slight delay. If you intend to make a purchase during a holiday season, please plan accordingly.
Delivery Delay Clause
Occasionally, processing and shipping orders can be delayed by circumstances beyond RedWhite's control. One example is a delay caused by manpower shortages during peak holiday period or peak sales periods. RedWhite shares a fulfilment centre with large e-commerce companies.
During festive period such as Christmas or sale period such as the 8.8 Sales for Lazada & Shopee, orders can be delayed by as much as 10 days. These happen because 3rd party fulfilment centres are manpower constrained and can only pick and pack a certain number of packages a day. When order volumes spike during such period, a backlog happens that needs to be worked through.
When such events happen, RedWhite will send customers a delayed delivery email and communicate clearly. If you are concerned about delivery delays and need something delivered before a specific date, please email Yuva at firstname.lastname@example.org. I will be able to offer you a real-time update on deliveries and you can use this to plan accordingly.
Please note that since these delays are outside the control of RedWhite, we will not be liable to offer compensation to customers who need to wait longer for their orders to be delivered. We apologise in advance for this.
All this being said, delivery delays are very rare and 99% of customers get their orders delivered within the stipulated time frame. This Delivery Delay Clause is written specifically for the rare occasions a delay does occur that is beyond the control of RedWhite.
Please note that if RedWhite or Yuva makes a rare delivery commitment to individual customers directly via personal email or personal one-to-one chat via RedWhite's various communication channels, we will honor that commitment. If random circumstances cause us to not be able to meet that delivery commitment, we will work with you (the individual customer who contacted us directly for a delivery commitment) to arrive at an amicable solution rather than invoke this Delivery Clause.
We think this is the right thing to do.
Recommended Address for Customers to have orders delivered to
RedWhite recommends customers to use their home address or long-term office address or a long-term / permanent residency address for deliveries. We actively discourage customers from having orders delivered to hotels or short-term stay locations because there is a chance deliveries may miss the time-frame you will be at those locations.
In the event you want to have an order delivered to a location you're at temporarily, please email RedWhite at email@example.com.
Typically, Yuva will advise you against it because there is a good chance you may miss the delivery during your short-term stay at that location. RedWhite will not be liable to offer compensation in the event a customer requests delivery to a location that is not your home address or long-term address and the delivery is missed.
PO Box / Army Post Office Delivery (Undeliverable)
Please note that we cannot deliver to PO Boxes and Army Post Office (APO) addresses using FedEx, UPS or Aramex since your package would need to be signed for. If you wish to have your order delivered to a PO Box or an APO box, please email in to firstname.lastname@example.org and we will make arrangements to sent your order via a tracked postal airmail service instead.
If you did use a PO Box Address and did not inform us, you would be responsible for coordinating with FedEx / DHL / UPS on your end to re-deliver to your home. If your package gets sent back to Singapore because of a PO Box delivery error, we will have to charge you a US$25 fee to ship it to the correct address.
Import Taxes (VAT, GST etc)
For customers who live outside the United States & Singapore, please read our information about Import Taxes & Duties.
We may be unable to ship to some countries and territories
RedWhite Apparel has negotiated rates with all our couriers for most of the world. However, there will be some countries and territories for which we don't have these rates. If you happen to be from such a country, we will do our best to find a way to get our bibshort to you.
If we fail (because of exorbitant shipping rates), we will refund your order. We do this rarely and only in cases where shipping a bibshort would incur a loss to the business.
In such cases, we reserve the right to refund you and cancel your order. It does pain us to do this, but making an uneconomic sale is not in the best interest for the longevity of RedWhite Apparel.
Countries / Territories that we are unable to ship to are rare. Most customers won't encounter this, especially if you live in an area that's readily served by DHL, FedEx & Amazon.