Returns Policy

Shop with confidence at RedWhite Apparel. If you're not 100% satisfied with your purchase, return it for an exchange of similar value or a full refund. Items must be in new condition, unworn with hang tags attached.

No time limitReturn any time, as long as the item is in "as-new" condition.
"As-new" conditionUnwashed, not ridden in, original hang tags attached.
Exchange or refundYour choice. We always pay to ship replacements to you.
Questions?Email yuva@redwhite.cc before returning if unsure.

Return Shipping Labels

Customers in the US, Canada, Australia, UK & Germany can purchase subsidised return labels directly from us. Used the Sizing Helpdesk and got a recommendation that was off? Your label is free — email yuva@redwhite.cc to claim it instead of buying one.

🇺🇸 USPS — United States 🇨🇦 Canada Post — Canada 🇦🇺 Australia Post — Australia 🇬🇧 Royal Mail — United Kingdom 🇩🇪 Deutsche Post / DHL Päckchen — Germany

Who pays return postage?

Find your situation below. In every case, we cover the cost of shipping your replacement back to you.

Your situation Return postage
You used the Sizing Helpdesk, our recommendation was off, and you're in the US, Canada, Australia, UK or Germany FREE — email yuva@redwhite.cc to claim your free return label
We sent the wrong size, wrong item, or a defective item FREE — we cover it
You're in Singapore Reimbursed — mail via SAM machine stamp (under SGD 5), we reimburse via PayNow
You used the Sizing Helpdesk but live outside SG, US, UK, CA, AU & DE You pay — we can't buy return labels in your country (not refundable), but we will cover the cost of mailing out the replacement if you require an exchange
You bought without using the Sizing Helpdesk, or simply changed your mind You pay — subsidised labels available for US, CA, AU, UK & DE, but we will cover the cost of mailing out the replacement if you require an exchange
Located outside Singapore, USA, UK, Canada, Australia and Germany? Please check your national post office's return rates before committing to a purchase.

Details

Tap any section to expand it.

Return conditions — what counts as "as-new"

To qualify for a refund or exchange, your item must be in "as-new" condition:

  • Not washed or ridden in
  • Original hang tags still attached
  • No odours or soiling

If your bibshort has missing/torn tags, has been ridden in and laundered, or smells off, email yuva@redwhite.cc before making your return. RedWhite will courier back any returned bibshorts that don't meet these criteria.

Unsure about a purchase when it arrives? Keep it in its original packaging until you've decided.

Free return postage — the full rules

Return postage is normally yours to pay, but we cover it when:

  1. Our Sizing Helpdesk recommendation was off. We'll cover the return of the incorrectly recommended size and send the right one after discussing fit with you. Bibshorts bought without going through the Sizing Helpdesk first require you to pay return postage to our HQ in Singapore.
  2. We sent you the wrong size. E.g. you ordered L, we shipped XL. We cover the return and ship your correct size. Please confirm the fit is right before removing the paper tag and riding — used bibshorts can't be exchanged or refunded. In doubt? Email yuva@redwhite.cc first.
  3. We sent items different from what you ordered. Rare, but if it happens, we'll take care of you.
  4. The item is defective and we've asked you to send it back so we can analyse it.
Important exception: we can only purchase return labels for customers in the United States, Canada, Australia, United Kingdom and Germany. If you qualify for free returns via the Sizing Helpdesk but live elsewhere, you'll need to use your national post office and that cost isn't refundable. We'll still cover shipping your replacement to you.

Worked examples:

  • US customer, bought XL before using the Sizing Helpdesk — too large, needs L. You purchase a subsidised USPS return label for the XL; we ship the L and cover that shipping.
  • UK customer, bought XL after using the Sizing Helpdesk — too large, needs L. We send you a Royal Mail return label at no cost; once we get the XL, we ship the L and cover that shipping.
  • France customer, bought XL after using the Sizing Helpdesk — technically entitled to a free label, but we can't obtain return labels from France. Postage is yours; we cover shipping the L to you.
Singapore customers

The quickest and cheapest way to return: buy a stamp from a SAM machine and mail your item to our PO Box (address below). It should cost under SGD 5 per bibshort — we're happy to reimburse this via PayNow. Post it at any post box that accepts parcels.

Exchanging a size

If the fit isn't right, return the item for your correct size. Exchanges are only accepted for products that haven't been used or laundered and are in "as-new" condition.

Tip: try on new RedWhite garments after a shower — wear clean underwear when trying bibshorts and an undershirt when trying jerseys.

Manufacturing defects / faulty goods

If your item arrives with a defect (from manufacturing or improper handling by customs), email yuva@redwhite.cc with clear photos. The item must be returned to us before we can refund or send a replacement, so do be patient with us :)

Defects can also take time to appear. If your item fails prematurely, email us with clear photos of all defects and describe how and when you discovered them.

If your item is defective, we ship a replacement free of charge. You may keep the defective item — and if you plan to toss it, consider fixing and using it instead so it doesn't end up in a landfill.

Free / sponsored event bibshorts

Every year, RedWhite sponsors bibshorts for events Yuva (the Founder) personally supports — from small ultra-endurance races to charity rides.

If your free bibshort doesn't fit, you can exchange it as long as it meets the standard return conditions (as-new, tags attached, not ridden or laundered). Return postage is yours to pay; we cover shipping the replacement to you. We think that's fair, considering the item was free.

Team Bundle returns

The Team Bundle is heavily discounted with a minimum purchase volume (e.g. 4 bibshorts to get the discount).

Exchanges work as normal — send back the sizes you don't like and we'll send replacements.

Refunds work differently. We refund the full price paid as long as the number of bibshorts you keep stays at or above the minimum volume:

Example 1: you bought 5 (minimum 4), return 1 → full refund on that bibshort.
Example 2: you bought 5 (minimum 4), return 2 → you'd keep 3, below the minimum. We recalculate the 3 kept bibshorts at full un-discounted price, deduct that from your order total, and refund the rest.

All Team Bundle items carry our regular guarantee — defects or wrong items shipped (colour/size/model) are fully taken care of.

What can't be returned

The list is short, but please read it:

  1. The item has been ridden in and used
  2. The paper tag has been removed
  3. The item was soiled while being tried on (shower and dry off before trying on any RedWhite product)
  4. The item is unused with tags attached but developed odours or mould from poor storage. Storing bibs before returning? Keep them somewhere low-humidity with silica gel packets in the packaging.
  5. You were advised against purchasing because no size fits your body, but purchased anyway and the fit is off
  6. The item wasn't purchased directly from RedWhite Apparel's website in your name — without a direct purchase we can't trace the bibshort's origin or age
How to make a return (address & instructions)

No need to email us first — just ship the item back in "as-new" condition with hang tags attached, using a tracked airmail service from your national post office.

REDWHITE APPAREL PTE. LTD.
Privy Box No. 920118
Singapore 929292

Include in your package:

  1. Your full name & address on the package
  2. A note with your order number, reason for return, what you'd like (exchange size/item or refund), and a contact email
Post office only — no couriers. Our return address is a virtual PO Box and can't receive DHL Express, UPS, FedEx, TNT, Pos Laju, J&T Express etc. Use USPS, Royal Mail, Australia Post, Pos Malaysia and the like — it's also the cheapest option.

In doubt? Email yuva@redwhite.cc

How long does processing take?

Our PO Box is checked once a week (Friday–Monday), and packages are processed Monday–Tuesday. Depending on when your package lands in the PO Box, allow up to 7 extra days for processing.