All RedWhite’s products ship from our HQ in Singapore. As they do need to enter your country via local Customs, you may be charged custom fees and duties based on your country’s prevailing policies. Import tax & customs duties are not refundable unfortunately.
We do recommend you to check your country’s customs policy and rates before placing an order with us.
Our Website has 3 layers of security for your peace of mind. The 1st layer of security is provided by the encrypted cloud platform on which we host our whole website on. The 2nd layer is provided by a private encryption certificate (SSL Certificate) that RedWhite has invested in. The 3rd layer is provided by the encrypted and secure payment gateway into which you’d input your credit / debit card details. This payment gateway is provided to us by Stripe. RedWhite Apparel will have no access to your credit / debit card details via this system; other than knowing what type of card was used (Master, VISA, Amex etc) and your full name + delivery address.
We ship our bibshorts for Free worldwide using DHL’s E-Commerce Service. DHL will provide end-to-end tracking of your parcel and will hand your package to your national postal service (Eg : Royal Mail, USPS, Japan Post etc) for delivery to your home. Your packages will have a tracking number by default and you may track it online or on your national postal service’s website.
Delivery times depend on where you live. Most customers receive their bibshorts in 10-14 working days. If your package is delayed, it’s likely due to customs clearance procedures which can be lengthy in some countries.
For Express Shipping, we use United Parcel Service (UPS). Delivery takes 5-7 working days.
No. We design all our garments from scratch. We started by selecting a suitable chamois and then we designed a bib short pattern that would accomodate that chamois well. We also built a tonne of prototypes using various fabrics and played with all the dimensions on every bib short size. It really was a tremendous undertaking but that helped our bib shorts win the Road.cc People’s Choice Award.
(We’re actually horrified you even asked us this! )
Depending on where you're accessing this website from, you may see an option to choose to display prices in another currency (Euro, Yen, Korean Won etc). This is merely to help you gauge the cost in your local currency and uses live currency data form Google. Your final order will be charged in USD and you will see this reflected at Cart and Checkout prior to payment